Return & Exchange

We understand that sometimes online purchases may not work out as expected. If you require a return or exchange, we are here to assist.

Please read the policy below carefully. All timelines are strictly enforced, especially during peak periods such as Chinese New Year.

All return or exchange requests, including defective or incorrect items, must be raised within 5 calendar days from the date of delivery.
Requests submitted after this eligibility period will not be entertained.
Requests must be submitted via email to hello@likka.sg. Kindly refrain from sending Instagram DMs as they may be missed.

Email hello@likka.sg within 5 calendar days from delivery.
Please include your order number, item name, and reason for return or exchange.
For defective or incorrect items, clear photos must be attached for verification.
Kindly wait for our confirmation before sending any item back.

Once your request is approved, item(s) must reach us within 5 calendar days.
We strongly encourage customers to return or exchange items in person at our office during operating hours (10am-6pm) for faster processing.
Return or exchange requests will be automatically voided if items fail to reach us within the stated timeline.

To qualify, item(s) must be:
- In original packaging with tags intact
- Unworn, unwashed, unscented, unaltered, and free from stains
- Purchased directly from likka.sg only
Courier fees for mailing item(s) back to LIKKA are to be borne by the customer. Registered postage is strongly recommended as LIKKA will not be liable for lost mail.
All returns and exchanges may take up to 2 weeks to process from the time item(s) reach us.
LIKKA reserves the right to reject any item that does not meet the above conditions.

Return

All approved returns will be refunded in the form of store credits only, equivalent to the item value paid after discounts and credits.
Cash refunds are not provided for returns.
Store credits have no expiry and can be used on your next purchase.
To use store credits, customers must have a registered account with LIKKA. Credits can be redeemed under the Rewards tab for a voucher code, which is not stackable with other promotions.
The following items are not eligible for return:
- Sale or promotional items
- Items under the sale tab
- Accessories and gift cards
- Gift-with-purchase items

Exchange

Exchanges are strictly limited to size only. Change of colour or design is not allowed.
If the requested size is out of stock, the exchange will be processed as a return with store credits issued.
Only one exchange is allowed per order. Exchanged items are not eligible for further exchange or return.
An additional $2.99 fee will be charged per exchange parcel shipped out by LIKKA.
The following items are not eligible for exchange:
- Accessories and gift cards
- Backorders
- Sale or promotional items
For overseas orders, all shipping fees will be borne by the customer.

Defective or Incorrect Items [SG Orders Only]

Defective or incorrect items will be handled as exchanges.
Courier fees for returning the defective or incorrect item and shipping of the replacement item will be borne by LIKKA.
If the replacement item is out of stock, a refund will be issued in store credits or original payment method, depending on how the order was paid.
LIKKA reserves the right to determine what constitutes a defect. The following are not considered defects:
- Measurements differing up to 1 inch from stated measurements
- Minor colour differences due to screen resolution
- Minor imperfections such as loose threads or small marks that do not affect wearability
- Variation in print placement

All orders confirmed and paid on our website are final. Order cancellations after payment will not be entertained.